Shipping
Where do you ship?
I currently only ship within the United States but will be working on International shipping in the near future!
Processing and Shipping Times
General Orders
Most orders will be processed and shipped within 1-3 business days. Once shipped, please allow 5-10 business days for your package to arrive at your doorstep :)
Customization
Notebook customizations are made-to-order, so please allow an additional 2-3 business days for processing times. Once shipped, your package should arrive within 5-10 business days.
Damaged or Defective Orders
Oh no! I’m so sorry your package arrived damaged/defective. Please contact me within 48 hours of delivery for assistance. Kindly include your order number as well as photos of the item(s) damaged and the packaging it arrived in.
Email: muddybearstudio@gmail.com
Orders
Do you offer returns or exchanges?
Unfortunately I don’t offer returns, exchanges, or refunds due to the nature of my small-batch, handmade items. All sales are final.
Can I cancel my order?
Please email me at muddybearstudio@gmail.com as soon as possible if you would like to cancel your order. Unfortunately once a shipping label has been created I can no longer cancel your order.
Do you offer custom orders?
At this time I am not accepting custom orders